Why this matters

Accurate payment tracking, scholarship awards, and timely refunds reduce support overhead and ensure financial integrity.

Financial aid (scholarships)

• Location: Registration → Financial aid requests
• From the list or a detail view, you can:
  • Action → Export selected financial aid (CSV)
  • Approve or Deny a request via dedicated approve/deny views
  • Record awards using the inline award formset on the aid request

Payments

• Location: Payment → Payments
• What you’ll see: Stripe ID, Student, Amount, Refunded amount; inlines for Enrollment requests, Donations, and Refunds.
• Actions:
  • Process full refund — creates a refund for the full available amount
  • Process partial refund — selects one payment and opens a partial refund screen

Refunds from Enrollment requests

• Location: Registration → Enrollment requests
• Actions:
  • Decline selected — marks as declined without refund
  • Decline and refund — opens a flow that totals amounts (with fees) and posts refunds

Steps — Full refund from Payments

1. Go to Payment → Payments and filter/search by Stripe ID or student.
2. Select one or more rows.
3. Action → Process full refund → Go.
4. Watch for success or error messages at the top of the page.

Steps — Partial refund from a Payment

1. In Payment → Payments, select exactly one payment.
2. Action → Process partial refund → Go.
3. Complete the partial refund screen and submit.

Screenshots

Tips & best practices

• Approval‑before‑payment flow: Approve first, then expect payment; refunds are for cancellations, declines after payment, or scholarships applied post‑payment.
• Scholarships: If aid is awarded after payment, issue a partial refund to reflect the discount.
• Keep notes in the Refund reason field for audit clarity.